Error 0x5 During Installation

During installation of the product, the following error message is shown:
APD.dll "Unable to register the DLL/OCX: RegSvr32 failed with exit code 0x5."


The installation has been attempted on a Windows machine that has Microsoft Office 64 bit installed.

ActivePrez is not currently compatible with the 64 bit version of Microsoft Office, even if it is compatible with Microsoft Office 32 bit on a Windows 64 bit machine.

We recommend (as do Microsoft) that you continue to use 32 bit Microsoft Office to ensure maximum compatibility with your existing applications. Here's what Microsoft say:

"If users in your organization depend on existing extensions to Office, such as ActiveX controls, third-party add-ins, in-house solutions built on previous versions of Office, or 32-bit versions of programs that interface directly with Office, we recommend that you install 32-bit Office 2010 (the default installation) on computers that are running both 32-bit and 64-bit supported Windows operating systems."


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lyca (5/23/2022 at 10:24 AM)
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thiago go (5/28/2022 at 5:12 AM)
However, if you are still experiencing issues with Office subscription licensing exception error 0x5, please contact an IT professional.

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emma watson (8/31/2022 at 3:14 AM)
I was setting then got such error, thankfully it finished after following your instructions
vinayshine vinay (10/3/2022 at 3:56 AM)
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Mariah Carey (10/12/2022 at 12:17 AM)
Your installation has failed because you have not correctly installed the software. The installation may have gone wrong because you did not follow the instructions carefully or because you did not install the software correctly.;
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Emma Brown (2/27/2023 at 9:09 PM)
To resolve this issue, the recommended solution is to use the 32-bit version of Microsoft Office. Microsoft also suggests using the 32-bit version if you rely on existing extensions, such as ActiveX ontrols, third-party add-ins, in-house solutions built on previous versions of Office, or 32-bit programs that interface directly with Office.
sunny hall (5/20/2023 at 12:14 AM)
I encountered this issue during the installation process, and it was resolved by the above comment.;
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helendam (10/31/2023 at 12:09 AM)
The recommended solution is to continue using the 32-bit version of Microsoft Office to ensure maximum compatibility with existing applications.
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